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There is a $35 cancellation fee.


PROOF: A proof of your finished product will be emailed to you. You must approve that proof before production can commence.


ARTWORK: Your uploaded image should be at least 600 dpi, camera-ready and color-separated. Preferred extensions are .ai, .svg, .eps, or .pdf vector-formatted art.
Our on-site graphics artist can assist you with preparing your art (for a $35 fee).


Shipping Matchboxes and Matchbooks
Matchbooks and Matchboxes are considered hazardous and cannot be shipped overnight.  The estimated shipping time is 3 – 5 days and depends on your location.  After proof approval, items are processed (imprinted and boxed) and then shipped.  Decreasing your processing time does not affect the shipping time.

There will be additional freight on items shipped to Canada, Alaska, and Hawaii.


RUSH ORDERS of 48- and 72-hours processing time only applies to a select group of products. Rush order processing begins once the proof has been approved.
Remember that shipping times vary and cannot be guaranteed.

PLEASE NOTE: Lead times vary during our peak season. Please use the following guidelines* for product processing and shipping:
Coasters -> 2 – 3 Weeks
Stock Imprints -> 3 – 4 Weeks
Foil Printing -> 20 business days (about 4 weeks)
Custom Matchboxes and Matchbooks -> 3 – 5 Weeks (This does not apply to short-run, small quantity matchboxes or matchbooks.)
Imported Matchboxes and Matchbooks -> 40 business days (about 8  weeks)
* Timelines cannot be guaranteed.