There is a $35 cancellation fee. We do not offer refunds or returns on custom products. We provide free digital proofs for all orders to confirm products meet your requirements before shipping. Contact customer service for cancellations & returns.
ARTWORK: Your uploaded image should be at least 600 dpi, camera-ready and color-separated. Preferred extensions are .ai, .svg, .eps, or .pdf vector-formatted art.
Our on-site graphics artist can assist you with preparing your art (for a $35 fee).
Shipping Matchboxes and Matchbooks
Matchbooks and Matchboxes are considered hazardous and cannot be shipped overnight. The estimated shipping time is 3 – 5 days and depends on your location. After digital proof approval, items are processed (imprinted and boxed) and then shipped. Decreasing your processing time does not affect the shipping time.
There will be additional freight on items shipped to Canada, Alaska, and Hawaii, as well as applicable import and/or hazmat fees.
Quick Ship and Short Run Matchboxes and Matchbooks -> 10 business days (about two weeks)
Coasters -> 15 business days (about three weeks)
Stock Matches -> 30 business days (about six weeks)
Foil Printing -> 30 business days (about six weeks)
Custom Matchboxes and Matchbooks -> 30 business days (about six weeks)
Imported Matchboxes and Matchbooks -> 65 business days (about 13 weeks)
* Timelines cannot be guaranteed.
